Notice to our Clients

Concerning the Coronavirus (COVID-19)

We are committed to keeping our office healthy and safe for all of our patients, clients, staff and family members.  In light of growing concerns about the spread of the virus, we would like to make you aware of actions we are taking.

 

WE ARE OPEN AND FULLY STAFFED 

 

As an essential partner in our local healthcare community, Mercy Plaza Respiratory will remain open and available 24/7 during this healthcare crisis. 

 

Business Hours

Monday – Friday    8:00 – 5:00

On-Call Staff Available After Hours and on Weekends

Phone:  661 324-9411

 

STEPS WE ARE TAKING IN OUR OFFICE

  • We are routinely disinfecting commonly touched surfaces, such as phones, desks, door handles, etc. throughout the day.

  • We are communicating with our staff daily to ensure proper hygiene practices to ensure you feel that our office provides a safe and clean environment.

  • We are offering curbside assistance versus coming into our office.  We are asking all clients who have COVID-19 like symptoms to not enter our office.  There are signs posted outside of our office asking that you knock or call for someone to assist you.

  • We are practicing social distancing within our office, limiting the number of customers to 4 people at a time.

  • To minimize person to person contact, we are shipping most Equipment and Supply orders directly to patients via courier service, with a clinical phone follow up and instruction after the item is received.

  • We screen ALL home deliveries that our technicians make to assess the need to use appropriate PPE’s (personal protective equipment). 

  • We may ask if it is OK to leave orders on your porch, (or other safe place), instead of asking for a signature for the delivery.

  • We may ask you for your email address to send you an electronic receipt and/or other paperwork.

  • We will practice social distancing during home deliveries, as best we can, to protect you as well as our employees and our next customer.

 

 

WHAT WE ARE ASKING OF YOU

  • We urge our clients to follow CDC guidelines including self-quarantine when prudent.

  • If we are delivering equipment or supplies to your home, we ask that you inform us if you or someone in the home has or is suspicious of having COVID-19.

  • We may ask for your name upon delivery versus asking you to sign on our electronic devices, (as many of the large couriers have done).

  • We will ask for an email address to send electronic copies of your delivery receipt and equipment instructions to.

  • More than anything, we ask for your understanding an patience with our staff as we take extra precautions to mitigate the potential to spread COVID-19.

 

 

OXYGEN TANK USERS

  • If you order Oxygen Tanks, we ask that you set your empty tanks outside your home in a safe place for a technician to exchange with full tanks.

  • We will be exchanging tanks at a 1:1 ratio, meaning that we will only leave you the same quantity of full tanks equal to the empty tanks we pick up.  During this crisis we are managing the quantity of our entire oxygen cylinder fleet, to ensure all of our customers are considered.

  • As a precaution, MPR Technicians have been instructed to disinfect all equipment (including oxygen cylinders) upon pick up from any location prior to loading the equipment into our vans to prevent potential cross contamination.

 

HOSPITAL AND FACILITY DELIVERIES

In the spirit of mitigating the potential spread of COVID-19, by reducing the amount of deliveries within hospitals and facilities, we may offer you the following options:

  • We will attempt to deliver equipment to your home instead of the hospital or facility.  We can train your family/caregiver or whoever will be picking you up from the facility on the proper use and maintenance of the equipment needed.

  • We may ask your family or caregiver to meet our technician in the front lobby or parking lot to accept delivery of your home medical equipment

 

MERCY PLAZA RESPIRATORY'S COMMITMENT TO PATIENT SAFETY

At Mercy Plaza Respiratory, our top priority is the health and safety of our patients and employees.  Mercy Plaza Respiratory has well-established infection control procedures in place which are in compliance with the Centers for Disease Control (CDC) and Occupational Safety and Health Administration (OSHA) regulations that were validated through the accreditation process with the Community Health Accreditation Partner (CHAP).  MPR's last onsite CHAP inspection was just signed on 12/22/2019.

Coronavirus Resource Links

Call us today on 661-324-9411

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